Frequently Asked Questions

Learn more with our FAQ's

 

When it comes to automotive maintenance, your vehicle deserves proper care and reliable service. CFM NAPA Autopro provides an environment where you can feel comfortable to ask questions or inquire about any of our processes. We treat every person who walks through our doors with the respect and value they deserve.

Below you’ll find answers to some frequently asked questions about caring for your vehicle and what you can expect when you visit our shop. Can’t find the answer you’re looking for? Don’t hesitate to give us a call and we’ll be happy to assist you.

Do you provide a warranty on the work you complete?

Our NAPA Autopro backed warranty is one of the best warranties available. We cover 2 years or 40,000 km! This will give you the peace of mind in the quality of service we provide.

My car is showing the check engine symbol, how worried should I be?

If you notice problems with your vehicle, don’t panic but do not wait to see if the problem progresses. Computers receive information from numerous sensors, process the information, and then signal/operate elements throughout the entire vehicle. Often, the problem is simple fix such as a sensor, an electrical connection, or system ground.

When I drive at high speeds, my car starts to shake or vibrate. What’s wrong with my car?

Most commonly, a car will shake because of an issue with the tires. If the tires are out of balance, the steering wheel can shake at different speeds.

This shaking usually starts at around 80 km/hr or up from there. You often notice that after you exceed a higher speed that it appears to get better.

When my car is sitting at idle, I notice it seems to shake or vibrate randomly. Why?

Typically, this means that you have a worn out or faulty spark plug. This can result in the engine to vibrate as the cylinders can misfire during idling or at running speeds. The amount of vibration can range making you worry that there is something seriously wrong with your vehicle.

New spark plugs is the best way to resolve this issue, we can easily identify this and recommend the best solution for you.

I hear a noticeable grinding noise when I brake, what does that mean?

When you brake and hear noise like grinding or scraping, it usually means you are due to have your brakes done immediately. The noise indicates that your rotors are in contact with a part of your caliper. This is due to the extreme wear to your brake pads or rotors.
You may also notice a vibrating when you brake, indicating possible warping of your rotors.

We provide brake services for all makes and models, book an appointment and we’ll look after the rest.

My car is making a rattling noise, what does that mean?

When you hear a rattling noise coming from underneath your vehicle, it typically is a sign that something is wrong with your exhaust system. This can range from the muffler, a corroded section of the pipe, or even issues with the water pump.

We can easily diagnose the issue and make a proper recommendation for you.

Can I bring my car that is still under warranty to CFM NAPA Autopro? Does this void my factory warranty?

Absolutely, we have all the proper certifications and insurance in place to ensure we can deliver comparable service to you on any make or model using OEM factory parts. No, it does not void your warranty. We are fully licensed and able to provide top quality service for your vehicle.

What does it mean when your car makes a ticking sound in the engine?

There can be a number of reasons why you hear a ticking noise coming from your engine bay. It can signal a bad oil pump or low oil levels. It may also be a worn engine component or more serious item like your timing chain.
Most commonly, the ticking is associated to the valve train components.

Our diagnostic tools help us make an accurate and efficient assessment of the issue so that we can make a proper recommendation for your vehicle.

My car smokes when I drive it. What’s going on?

First, it does depend on the colour of smoke. White smoke suggests that there is a cylinder crack or gasket leaking. These kinds of issues need to be repaired immediately or your engine may be permanently damaged.

Black smoke suggests something is burning, like oil or fuel. This can be related to a clog somewhere in the system or even air filters, intake components like sensors, injectors or fuel-pressure regulators.

Our diagnostic tools make an accurate diagnosis so that we can rectify the issue as quickly as possibly putting you back on the road safely with peace of mind that the job was done correctly.

I notice my car makes noise going overtop of speed bumps or over changes in the road surface. What is wrong with my car?

There are a number of suspensory related issues that you may be experiencing with your vehicle. It could be related to simple components like your sway link, or more significant like your struts or suspension.

We can service these issues conveniently and efficiently. Book with us today and we can get you riding comfortably soon.

I noticed one side of my tire is wearing unevenly. What’s wrong with my vehicle?

Typically, when we see uneven tire wear this is caused by an issue with the alignment of the vehicle. The alignment can be off due to worn parts in your steering system. We can Identify the problem easily and provide you with the right next steps for your car. Book an appointment today!