Our Client Reviews

CFM Napa Autopro Client Reviews

 

Read more about our great customer service from our clients!

  • Godfrey family Avatar
    Godfrey family

    They make it so easy! The team at Kensington Autopro are terrific. We take all of our cars here for regular servicing and they make it so easy. The service, information, and time that everyone gives to us, before and after each visit, is appreciated.  - 2/21/2019

    Dennis Ressler Avatar
    Dennis Ressler

    Honest and trustworthy people. Confident in their work and they repair what needs repairing and dont try to run up a bill on what you dont need. Very professional and personable people. These people give you old-time quality service and fair in their pricing.  - 1/23/2019

    Erin Hinton Avatar
    Erin Hinton

    Excellent customer service Excellent customer service, ease of scheduling appointments, regular availability (able to get vehicle in within days), straightforward service and communication, clear pricing.  - 12/18/2018

  • Kelli Scarfone Avatar
    Kelli Scarfone

    Where has this place been all my life?! From the initial booking, to interacting with the staff, I can't say enough, as to how satisfied I am, with how both myself and my precious vehicle were treated!  - 4/19/2017

    Dan Brownsberger Avatar
    Dan Brownsberger

    Thanks Team Napa Autopro - Kensington. You guys are really thorough with troubleshooting & really take the time to explain the complexities. I am recommending John, Dalton and his team on 14th Street NW  - 4/27/2019

    Anonymous Avatar
    Anonymous

    The best service! They always give the best service from john to the rest of staff. Brandi shawn and zack Always good to me and very easy to deal with Whatever is needed they are there for me within mins and its very hassle free and zero issues  - 9/23/2016

  • Vernadel Steele-Smith Avatar
    Vernadel Steele-Smith

    Kudos to John and his team. They have great customer service skills and very friendly. When I pickup my car they go into detail regarding what they have done, and update me if there is anything I need to do on the next visit. Thank you for everything!  - 6/15/2017

Michael J Slemon Avatar

They talked me through everything that was being done They were very friendly and quick to help with my issues. They talked me through everything that was being done and even though we had some issues diagnosing the problem they brought it back in under warranty and looked at it again finding the issue and working towards a solution. They cared about my business and kept working until I was satisfied.

Michael J Slemon 1/24/2010
Leo Boersma Avatar

I as a senior appreciate honesty I went to the horizon location to have intake manifold gaskets replaced as per general motors dealership observation. John the manager at the horizon location of napa auto pro found that there was no leak and just sweating of the gaskets and they didn't need replacement at this time which saved me money. I as a senior appreciate honesty which you don't always find now a days. John is a real class act.

Leo Boersma 3/30/2017
Anonymous Avatar

The best service! They always give the best service from john to the rest of staff. Brandi shawn and zack Always good to me and very easy to deal with Whatever is needed they are there for me within mins and its very hassle free and zero issues

Anonymous 9/23/2016
Godfrey family Avatar

They make it so easy! The team at Kensington Autopro are terrific. We take all of our cars here for regular servicing and they make it so easy. The service, information, and time that everyone gives to us, before and after each visit, is appreciated.

Godfrey family 2/21/2019
Kelli Scarfone Avatar

Where has this place been all my life?! From the initial booking, to interacting with the staff, I can't say enough, as to how satisfied I am, with how both myself and my precious vehicle were treated!

Kelli Scarfone 4/19/2017
Dennis Ressler Avatar

Honest and trustworthy people. Confident in their work and they repair what needs repairing and dont try to run up a bill on what you dont need. Very professional and personable people. These people give you old-time quality service and fair in their pricing.

Dennis Ressler 1/23/2019
Pat Babott Avatar

Great service! John provides great service at his quoted price. He works around my schedule and meets my timeline everytime.

Pat Babott 5/17/2016
Cole Avatar

Thanks for all the help! Carlos was extremely trustworthy and intelligent. Thanks for all the help with my 97 ram.

Cole 4/13/2017
Pat Babott Avatar

John also went out of his way to help John and company have been upfront with everything my vehicles need. John also went out of his way to help when we had a problem.

Pat Babott 11/12/2018
Jessica Espique Avatar

John Was very accommodating I arrived first thing on a Friday morning without an appointment. John Was very accommodating and the techs fixed my air condition on time and properly (in about 3hrs)!!!

Jessica Espique 8/25/2015
Anonymous Avatar

Carlos Was amazing. Always upfront with diagnosis and fees. Goes out of his way to help and accommodate you. My car keeps dying at stops. The part would have taken a month to get to Calgary. Carlos offered and called enterprise car rental to help get me a rental car at a great deal. As a single mom, Carlos not only save me money, but he help made me feel safe. But some how Carlos pulled a Miracle and car was ready within a week. Thanks Carlos Natu

Anonymous 2/09/2017
Angela Keating Avatar

Amazing customer service and extremely fair prices. This is the only shop I've been to that made me feel like my concerns were being taken seriously - they took care of an issue that I had been told I was imagining and helped me to figure out pricing when I was deciding to sell my vehicle. So so friendly and they have always explained every charge on my bill to make sure I understand everything. Highly recommend!

Angela Keating 1/05/2020
Cynthia Kahl Avatar

They were unbelievably friendly! They were able to schedule me in on the very day I requested the quote/called (it was very short notice). They answered any questions I had concerning the car since I know very little about cars. Their quote was done in a very professional manner compared to all the other shops I requested quotes from, showing all the charges clearly. They were unbelievably friendly when I got there and afterwards even showed me the parts of my car that had deteriorated so I could see it for myself in person rather than just taking their word for it.

Cynthia Kahl 6/23/2016
Vernadel Steele-Smith Avatar

Kudos to John and his team. They have great customer service skills and very friendly. When I pickup my car they go into detail regarding what they have done, and update me if there is anything I need to do on the next visit. Thank you for everything!

Vernadel Steele-Smith 6/15/2017
Bob Corless Avatar

Friendly service & knowledgable Friendly service. Knowledgable. On time and budget as appraised. Make a point of knowing who I am.

Bob Corless 1/24/2019
Catherine Coutts Avatar

Excellent service & not pushy Excellent service, not pushy to do repairs that are not urgently needed. Good communication for a client who really do not know much about car engine

Catherine Coutts 8/31/2017
Erin Hinton Avatar

Excellent customer service Excellent customer service, ease of scheduling appointments, regular availability (able to get vehicle in within days), straightforward service and communication, clear pricing.

Erin Hinton 12/18/2018
Sarah Pooler Avatar

I would strongly recommend (and do!) John always gives excellent customer service. Work is done on time, quickly and reliably. He always takes the time to explain everything they will look at and everything that's completed. I would strongly recommend (and do!) Kensington Autopro to friends and family.

Sarah Pooler 9/15/2016
Daniel Amador Avatar

Great staff! The owner was very friendly. Short waiting time. Priced out a transmission flush at the end of my oil change and booked next appointment and ordered parts.

Daniel Amador 6/14/2017
Mike Avatar

Their service was consistently great! After going through a week long service nightmare at CT, I brought my vehicle to Kensington Autopro. In contrast to CT, their service was consistently great, they were competitive in their pricing, and helpful in every aspect. They have completely won my trust; I have absolutely no reason to go anywhere else.

Mike 1/29/2017
NATU, SHYMKA Avatar

Honest, kind and friendly The staff is extremely knowledgeable, Honest, kind and friendly and responds quickly to your questions and requests.

NATU, SHYMKA 12/08/2018
Dan Brownsberger Avatar

Thanks Team Napa Autopro - Kensington. You guys are really thorough with troubleshooting & really take the time to explain the complexities. I am recommending John, Dalton and his team on 14th Street NW

Dan Brownsberger 4/27/2019
Max, Cochrane Avatar

They are honest and provided full explanation as to why Hi it's actually max Cochrane I had my alternator replaced by these guys and they have me the most amazing service. Not only did they make sure everything was all good to go, they even checked other parts of my car around the area they worked on if there's any work that needs to be done. They are honest and provided full explanation as to why. The Kensington team has been very personable sympathetic and knowledgeable and as a first time customer I would definitely come back to this location to do all my future repairs. I highly recommend this to everyone I know and I wish to send kudos to all the guys who helped me including the receptionist on that day as they provided me with the best customer service I could possibly had. Thanks so much again

Max, Cochrane 1/18/2018